This week, I’m at Utility Web Week West, hosted by Conferences Connect. Hearing some great presentations from utilities and utility vendors. Thought provoking discussions about mobile web, apps, online customer self-service, and best practices in user experience. We’ve heard from SCE&G, SoCalGas, Duke Energy, KCP&L, iFactor, eSource, Union Gas, and more. Plus, I sat on a panel discussing online self-service and electronic bill payments. It’s a fun group to associate with. I hope to provide a better recap when I have more time.