Speaking Engagements

My combination of UX and utility experience allows me to frequently speak at North American utility web conferences and webinars:

Customer Experience Journey at AEP
EUCI CIS for Utilities Conference
Scottsdale, AZ, November 2018

User Experience in an Agile World (co-presentation with Jared Utley)
Internal Agile Conference
Columbus, OH, May 2018

User Experience & Usability
Metro School Usability Lecture
Columbus, OH, January 2018

Evolution of the Customer Preference Center at AEP
EUCI Customer Engagement Conference
New Orleans, LA, December 2016

Enhancing the Customer Experience with Mobile
Questline Summit
Columbus, OH, May 2016

Applying Mobility to Utility Customer Service (full-day workshop)
CS Week College
Charlotte, NC, April 2015

Mobile Strategies for Enhancing Customer Service
CS Week Executive Summit
Charlotte, NC, April 2015

Measuring the Mobile Experience
EUCI Social and Mobile Conference
Vancouver, BC, February 2015

Measuring the Mobile Experience
EMACS Conference
Orlando, FL, November 2014

Customer Preference Management
Conferences Connect Utility Web Week
Orlando, FL, November 2014

Customer Preference Management Workshop
Conferences Connect Utility Web Week
Albuquerque, NM, April 2014

Responsive Design of AEP.com (co-presentation with Jared Utley)
Chemical Abstracts Service
Columbus, OH, April 2014

Responsive Design of AEP.com
EUCI Mobile Application Conference
Orlando, FL, February 2014

Consumers and Mobile Billing – What They are Doing and What They Want
(co-presentation with Eric Leiserson at Fiserv)
EUCI Mobile Application Conference
Orlando, FL, February 2014

Responsive Design of AEP.com
E Source Utility Customer Experience Conference
San Diego, CA, April 2013

Developing a Customer Mobile Strategy at American Electric Power
EUCI Mobile Technologies for Utilities Conference
San Antonio, TX, January 2013

Mobile: The Anytime, Anywhere Strategy 
E Source Forum
Denver, CO, October 2012

Developing a Customer Mobile Strategy at American Electric Power
Chartwell Web & Mobile Summit
Atlanta, GA, April 2012

Developing a Customer Mobile Strategy at American Electric Power
EUCI Web Self-Service, Mobile Apps, and Social Media for Utilities Conference
Ottawa, ON, March 2012.

Developing a Customer Mobile Strategy at American Electric Power
EUCI Web Self-Service for Utilities Conference
Houston, TX, January 2012

Developing a Customer Mobile Strategy at American Electric Power
Chartwell Webinar on Mobile Websites
December 2011

Developing a Utility Mobile Site for Outage Reporting
Conferences Connect Web Utility Week
San Francisco, CA, July 2011

Utilizing User Research to Drive a Bill and Web Site Redesign: Two Case Studies
Conferences Connect Web Utility Week
Ft. Lauderdale, FL, January 2009

Institutionalizing Usability at AEP Improves Customer Web Sites (co-presentation with Allen Glass)
EUCI Web Self-Service for Utilities
Tampa, FL, January 2008