The (Un)Usability of Wellness Websites

Recently, I was asked to conduct a usability evaluation of three prospective vendors’ wellness websites that my company is considering to offer our employees.

Shortly into the exercise I realized that my ultimate recommendation would come down to which of the sites sucked the least. Continue reading

Usability Testing Vendor Products

Author’s Note: This blog was originally posted on March 30, 2011, on a company Facebook page. Now that I have a WordPress presence, I thought I’d post it here. Plus, there’s some good news at the end.

This blog posting looks at some recent examples of usability testing of vendor products, the challenges and resistance we faced from the vendor, and the lessons we have learned about why it’s valuable to conduct vendor testing while the project stakeholders observe live.

Continue reading